Free shipping from €34.90. Free returns. No surprises.
Every order ships with full tracking, free from €34.90 (€3.90 below that). In a hurry? Choose Priority delivery at checkout. Don't love it? Send it back within 30 days — we cover return shipping too.
Timeline
Processing
24–48 business hours, on every order
Standard delivery — €3.90, free from €34.90
6 to 10 business days, fully tracked. Free on orders of €34.90 or more (after discounts).
Priority delivery — €10.90
3 to 6 business days, fully tracked. Select it at checkout. Currently offered in France and the European Union.
Both options are shown at checkout, with the price before you pay. Delivery windows start once your order has been processed.
Tracking
Your tracking number is emailed within 48 hours of placing your order. Click the link in your shipping confirmation for real-time updates from the carrier.
Where we ship
We deliver to France, the European Union and the United States. In France and the EU, standard shipping costs €3.90 and is free from €34.90.
Priority delivery is available in France and the European Union.
Orders may be subject to local customs duties or import taxes. These fees are set by your country's customs authority, not by Maison Svea.
Didn't get your tracking email?
- Check your spam or promotions folder
- Wait 48 hours from your order date — tracking is generated during processing
- Still nothing? Email us with your order number
30-day money-back guarantee.
Not happy with your order? Return it within 30 days of delivery for a full refund.
How it works
Email us
Send us a message at contact@maisonsvea.com with your order number
Get your label
We send a prepaid return label within 24 hours
Ship it back
Return shipping is free
Receive your refund
Processed within 5–7 business days of receiving the item
Conditions
- Items must be unworn and in original packaging
- 30-day window starts from delivery date
- Refunds go to the original payment method
Exchanges
Need a different size or color? Email us and we'll arrange a free exchange, subject to availability.
Damaged or wrong item
If you receive a damaged or incorrect item, email us at contact@maisonsvea.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.